As a Protective Services Officer, you will be expected to communicate clearly and effectively, communicate in a professional manner and negotiate confidently.
One of the fundamental skills a Protective Services Officer requires is the ability to communicate effectively. It is critical that our members have the ability to give and receive verbal information in sometimes stressful situations. If an applicant is identified during the process as having a possible issue in this area, they are given the opportunity to participate in a process to assess their level of verbal communication skills in the context of operational suitability and safety.
The applicants will be invited to attend at the Recruiting Services Branch office where they will take part in a 20 minute communications exercise. This exercise involves the applicant conversing over a police radio using both a predetermined script and in general conversation to determine their ability to understand and be understood.
It also includes a map reading exercise where the applicants are assessed on their ability to comprehend and follow a set of instructions given in relation to the map. The applicant will be assessed to ensure that they have the current competency to continue in the selection process.
At the completion of the assessment, the applicants may be deemed "competent" and continue with the recruiting process. They may also be found "not yet competent" and be asked to reapply after a period of time. If this is the case they are advised to expose themselves to as many situations as possible which will develop their communication skills to a level that will see them succeed in any subsequent attempt at the recruiting process.